Customer Success Manager

Join our team as a Customer Success Manager, where you will manage a portfolio of client relationships and act as their trusted strategic advisor. You will own retention, renewals, and expansion opportunities within your book of business, and partner with clients to develop and execute data-driven marketing strategies. You will lead regular client meetings, collaborate with internal teams, and drive adoption of new features and capabilities. Success in this role will be measured by high customer satisfaction, strong retention and renewal rates, and consistent expansion through upsell and cross-sell opportunities.

• Gérer un portefeuille de relations clients et agir en tant que conseiller stratégique de confiance.
• Posséder la rétention, les renouvellements et les opportunités d'expansion au sein de votre portefeuille.
• Identifier les opportunités d'augmenter l'adoption de la plateforme, d'élargir l'utilisation des canaux et de stimuler la croissance des revenus.

• Excellent communication and relationship management skills
• Strong organizational and presentation skills
• Familiarity with customer journey development and lifecycle marketing strategies
• Bachelor’s degree in Marketing, Business, or a related field
• Proficiency with Excel, PowerPoint, and Word
• Experience with marketing automation or ESP platforms
• Experience working with email and digital marketing programs
• Experience managing multi-channel or omnichannel marketing campaigns
• 3–5 years of experience in Customer Success, Account Management, or digital marketing