Customer Services Specialist

職缺描述
● In 2026, Flexii (an on-demand work-matching platform operating in Hong Kong, Singapore, and Taiwan) is scaling its mission to "unlock people's potential" through flexible work. We’re searching for a Customer Success Specialist who can Booost Flexii’s growth to the next level
● Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle a high volume of inquiries across multiple channels (phone, email, and live chat) to ensure every customer receives a timely and professional resolution.
● Key Responsibilities:
● Omnichannel Support: Respond promptly to customer inquiries via phone, email, and live chat.
● Issue Resolution: Identify and assess customer needs, troubleshooting routine problems to achieve high satisfaction.
● Documentation: Maintain accurate records of customer interactions and process account details within our CRM system.
● Collaboration: Escalate complex issues to appropriate departments and follow up to ensure final resolution.
職務需求
● Qualifications:
-Bachelor degree holders
-Strong verbal and written communication skills.
-Proficiency in Mandarin and English
-Ability to multitask and manage time effectively in a fast-paced environment.
-Proficiency in computer applications and willingness to learn CRM software.

• 職務類別：業務／貿易／銷售 / 業務人員
• 職務性質：全職
• 工作地點：台北市松山區
• 工作時間：日班
• 工作經驗：無
• 學歷要求：大學
• 薪資：依學經歷、證照核薪(每月經常性薪資達4萬元以上)
• 需求人數：1
• 應徵截止：額滿為止

資料來源：勞動部勞動力發展署「台灣就業通」（政府資料開放授權條款第1版）