Account Manager

Account Growth & Upsell (Core)
● Own a portfolio of existing clients and grow GMV and revenue through upsell and expansion.
● Identify expansion opportunities such as: higher shift volume, new locations, new job types, seasonal peaks, and new departments.
● Drive adoption of new features and workflows that improve client outcomes and increase repeat usage.
Discover Hidden Needs & Solution Selling
● Go beyond “what the customer asks for” and uncover pain points they haven’t clearly defined.
● Translate on-site insights into clear proposals: “problem → impact → solution → expected results”.
● Build and present strong business cases using data (fill rate, time-to-fill, cancellation, retention, cost impact).
Field Execution (Gemba / On-the-ground)
● Spend time at client locations to learn real operations and earn trust with frontline managers.
● Conduct regular check-ins, on-site reviews, and post-mortems to improve performance and prevent churn.
● Act fast when issues happen, coordinate internal teams and close the loop with clients.
Pipeline for Expansion (Existing Accounts)
● Create an internal pipeline for account expansion (upsell roadmap by month/quarter).
● Manage renewals and prevent churn with proactive actions and clear follow-up.
Cross functional Collaboration
● Work closely with Customer Success, Product, Operations, and Marketing to improve customer experience and deliver measurable outcomes.
● Share market insights and client feedback to shape product improvements and go-to-market plays.
Must-Have Qualifications
● 5+ years experience in Account Management, Customer Success, Sales, or similar roles in a startup/high-growth environment.
● Strong upsell / expansion experience with clear outcomes (GMV, revenue, retention, usage growth).
● Excellent discovery skills: can ask the right questions, find root causes, and propose solutions.
● Comfortable being on site / in the field to understand operations and move stakeholders.
● Business level English (Cantonese/Chinese is a strong plus for HK clients).
● Strong alignment with Flexii’s mission and a drive to create real impact.

• 職務類別：業務／貿易／銷售 / 業務人員
• 職務性質：全職
• 工作地點：台北市松山區
• 工作時間：日班
• 工作經驗：5年以上
• 學歷要求：不拘
• 薪資：依學經歷、證照核薪(每月經常性薪資達4萬元以上)
• 需求人數：1
• 應徵截止：額滿為止

資料來源：勞動部勞動力發展署「台灣就業通」（政府資料開放授權條款第1版）