Chief of Staff, Product & Cross-Border Operations

Key Responsibilities

• Coordinate cross-functional business operations and strategic initiatives across U.S.-based leadership and Taiwan-based engineering, product, and operations teams. Support cross-functional initiatives involving business operations, recruiting, stakeholder coordination, public relations and investor-related work, and internal communications.
• Develop, organize, and maintain onboarding, enablement, training, and communication materials to support employees across functions and regions.
• Support recruiting and hiring efforts.
• Facilitate knowledge transfer, process alignment, and execution. Assist leadership with execution of strategic priorities.
• Translate high-level strategy into clear plans, timelines, and accountable owners.
• Drive execution on critical projects that span multiple teams and functions.
• Analyze business performance, KPIs, and operational data to support leadership decision-making.
• Travel internationally, including periodic travel to Taiwan, as needed to support recruiting, stakeholder coordination, team-related work, public relations-related activities, and business operations.

Qualifications:

• Master degree or foreign equivalent in Technology, Business Administration, or a related field and three (3) years of experience in operations, sales strategy, product, or cross-border operations.
• Experience working in early-stage startups and cross-border environments; leading end-to-end execution of complex, cross-functional initiatives and translating business requirements into structured workflows or product-related outputs.
• Experience with fintech, healthcare, or software or technology-driven business models; coordinating cross-functional initiatives involving recruiting, communications, stakeholder engagement, and organizational operations; employer branding initiatives; Google Analytics, Meta Business Suite and Adobe Creative Suite.
• Requires up to 15% domestic travel and up to 15% international travel. Frequency is approximately 1 to 2 times per quarter.

What we offer:

• Salary Range: $188,677-$207,544

Standard Benefits (Health, Vision, Dental) Offered.

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