Manager, Residential Energy Service

Description:
Tesla seeks an experienced leader to drive operational excellence in the Residential Energy Service Organization. This role leads and expands service operations for residential energy products, delivering first-class national U.S. service for Residential Energy. The manager ensures execution and ongoing development of organizational capabilities, processes, systems, and reporting to provide excellent customer support for Tesla products. The individual collaborates closely with operations, programs, engineering, and cross-functional teams to enhance end-to-end Tesla Operations processes and refine support for sustained excellence.

Responsibilities:
Lead and manage a best-in-class Residential Field Service Team, prioritizing safety while meeting customer needs and driving operational excellence through KPIs and OKRs; foster strong ownership of team outcomes via cross-functional collaboration with support teams such as Energy Customer Support, Engineering, Fleet, Tooling & Training to implement improvements and enhance processes
Collaborate closely with Coordination leadership to optimize day-to-day operations and efficiency, including proactive resource allocation for maintenance and ensuring teams have the necessary tools, parts, and equipment for First Visit Success
Work with customer support teams to resolve escalated issues and challenges, driving positive outcomes and long-term solutions; provide on-site support when appropriate to support problem-solving and internal collaboration
Develop and support best practices for field service programs, emphasizing customer experience and operational excellence; partner closely with Sub-Contracting teams and third-party providers to build capabilities, communicate expectations, and integrate new processes
Maintain physical presence across regions and teams to gain in-field insights, monitor progress, and provide hands-on support; control overall organizational spend by proposing cost-effective solutions and continuously improving efficiency
Perform other related duties as required

Requirements:
Qualified Electrician or BS Degree in either Engineering (Mechanical, Industrial, Electrical, Mechatronics) or equivalent experience professional experience
Ability to travel up to two weeks, with advanced notice
Minimum of 5-7 years of relevant work experience, 3 of which in a comparable role preferably managing field teams
Proven track record of highly effective team leadership
Exceptional communication abilities across all facets of an organization (senior leadership, peers, sales, deployment and engineering teams)
Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of power systems including testing, diagnosis, HVAC service, inverters and repair of electronic systems and photovoltaic modules a plus
Knowledge and experience using scan tools, development, following diagnostics and operating diagnostic equipment a plus

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$144,000 - $216,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.