Project Manager, Collision Field Operations

Description:
This role oversees operational performance, financial results, and customer experience across multiple locations in an assigned region. The position emphasizes accountability through rigorous KPI management, in-depth data analysis, and the implementation of strategic initiatives to enhance cycle time, profitability, repair quality, and overall customer satisfaction.

Responsibilities:
Operational Leadership: Manage daily operations across locations to ensure efficiency, quality, adherence to safety standards, and standardized processes through audits and reviews
Financial & KPI Performance: Oversee regional P&L; optimize labor, parts, and gross profit; and drive improvements in key metrics such as cycle time, touch time, repair ratios, severity, supplements, and CSI/NPS
Reporting & Trend Analysis: Conduct regular data analysis of operational reports to identify trends and root causes; develop action plans; lead performance reviews; and present actionable insights to executives, supported by measurable outcomes
Team Development: Support recruiting, coaching, and development of managers; establish accountability systems and succession plans; and foster a culture of ownership through quarterly reviews
Customer Experience: Uphold high service standards, resolve escalations, and leverage CSI analysis to address systemic issues and identify training needs
Compliance & Safety: Enforce safety protocols, insurer compliance requirements, documentation accuracy, and standards for facilities and equipment
Strategic Execution: Deploy corporate initiatives, support new launches and acquisitions, drive data-informed improvements at the regional level, and collaborate with cross-functional teams

Requirements:
5+ years of collision repair leadership experience, including multi-location management
Proven track record of managing P&L at regional or multi-site levels
Strong analytical skills for interpreting complex operational reports and KPI dashboards
Proficiency in data-driven decision-making, root cause analysis, and performance accountability
Financial acumen and demonstrated operational excellence in driving efficiencies and improvements
Change leadership and executive communication skills for strategic execution and presentations
Willingness to travel regularly within the assigned region