Account Specialist

What You’ll Do

• Monitors fleet status to ensure effective communications at all times between drivers and on site terminal.
• Assists in providing customer service to account as well as managing driver work and performance.
• Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues.
• Sets up deliveries and is responsible for driver paperwork for deliveries.
• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account.
• Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.