Specialist, Account

What You’ll Do

Primary Position Purpose: The Account Specialist monitors fleet status to ensure effective communications at all times between drivers and on-site terminal. This role assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries. Position Functions:

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account. Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on-time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.