Claims Coordinator

The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the receipt, evaluation, and processing of incidents and potential claims. Job Responsibilities

• Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
• Receives and evaluates Transit Service Manager (TSM) reports, incident reports, and phone calls to determine whether a claim should be initiated.
• Enters incident data, photos, and reports into claims system for Third Party Administrator (TPA) review.
• Receives medical bills and claim documents to scan and forward to the TPA.
• Coordinates and manages light duty safety training program for employees.
• Requests documents, wage statements, photos, and videos as required for claims processing.
• Locates archived videos, shares with adjusters and medical providers via web call or file transfer protocol (FTP), and creates copies for attorneys
• Manages claims related Subpoena and Letter of Representation response including requesting data, tracking, and supplying appropriate data to the TPA in a timely manner.
• Identifies potential incidents for National Transit Database (NTD) reporting
• Receives and processes subrogation checks to ensure accurate reporting to accounting and the claims system.
• Receives all incoming mail, reviews, scans, and forwards to the TPA.
• Maintains claims filing of record storage and retrieval system.
• Manages third party Certificate of Insurance filing and retention.
• Assists with filing of claims documents.
• Assists with report creation.
• Provides support with data entry and filing.