Customer Service Representative

Customer Service Representative Job Description

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Primary Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries Order Entry/Management – new orders, return orders, sample orders, credits, debits Maintain backlog to reflect customer requirements, manage all expedite requests Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust though out the company and with customers.