Export VIP NVO Specialist

The Export VIP Client Support Specialist must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients. Processes booking request from clients per booking procedure.

Handles emails phone calls protocol per customer service procedure. Issues needed EMC based on manifest corrector procedure. Ensures bookings are rated in the link correctly.

Can communicate rate discrepancies. Understands account contracts to communicate rates, free time, and stipulations. Completes a daily productivity report as part of the tasks assigned by Department.

Establishes and maintains good relationships with customers (email/phone and F2F meetings). Assists and resolves customer inquiries. Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.

Manages day to day operations of the assigned accounts. Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance. Assists Finance department in collection of outstanding invoices.

Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts. Gathers and maintains proficient knowledge of the market and the maritime industry. Understands department's procedures and flows.

Follows MSC policies, procedures, and core values. Presence required on‑site 5 days per week Performs other duties, as assigned.