Import VIP - Account Specialist

The Import VIP Account Specialist is the client’s advocate within MSC and the customer’s primary point of contact. The Import VIP Account Specialist provides exceptional customer service across diverse communication channels, aiming to maintain an ongoing positive relationship with the customer and all 3PL providers, such as brokers and/or forwarders, to maximize customer satisfaction and loyalty to MSC.

Essential Functions

• Serves as the first point of contact at MSC for VIP customer.
• Monitors and reports on incoming cargo for qualifying VIP clients daily.
• Identifies and anticipates customers’ needs.
• Cultivates and manages relationships with participating accounts through high level of customer service.
• Strictly follows company policies and procedures.
• Resolves customer inquiries in a timely manner.
• Monitors account performance, identifying and reporting trends to management.
• Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to develop successful partnerships.
• Presence required on‑site 5 days per week Performs other duties as assigned.