Admissions Ambassador

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and diverse backgrounds by providing excellent customer service in a fast-paced office, and perform clerical duties as assigned. Assisting with Admissions outreach and events that connect high school’s students, adult learners and career changers to MassBay’s career and technical education programs. This is a part-time, student employment position with no benefits, reporting to the Admissions Office Coordinator.

Key Responsibilities and Duties

• Greet visitors and current, former, and prospective students who visit the Admissions Office; help determine their needs and refer to the appropriate person/department; Use Slate (CRM) to better assist visitors; Host campus tours for prospective students; Represent MassBay as a student representative and speak about your experience with the college at internal and external events.
• Use Microsoft Teams group chat to collaborate with Admissions staff members in order to assist in-office visitors with their inquiries; Check the Admissions voicemail twice daily at the beginning and end of work shifts, and outreach to applicants by phone regarding their application status and next steps toward enrollment; Assist with scanning or filing student records; Provide Admissions Office with support during large scale events, such as fall and spring Open House; Assemble Admissions’ hard copy communications and information packets.
• This list is not to be considered all-inclusive.
• A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
• All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.