Assistant Director, Ticket Operations (Athletics)

Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes. Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions. Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.

Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority. Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers. Create reports for senior leadership tracking sales trends and processes.

Assist with hiring, training, and supervising student workers in-office and at events. Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person. Budget accountability and additional duties as assigned.

Knowledge, Skills, and Abilities: Demonstrated extensive knowledge of the Paciolan Ticketing System. Knowledge of NCAA rules and regulations Ability to problem solve and make decisions.

Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude. Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority. Fosters a collaborative work environment through respectful and effective communication.

Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.