Registration and Records Professional II

Coordinate the review and resolution of Schedule of Classes compliance reports, including interpreting policies, analyzing data, and collaborating with department schedulers, academic leadership, and deans' offices. Lead the recruitment, hiring, training, scheduling, development, evaluation, and corrective action processes for student employees. Conduct bi-weekly quality assurance audits of Schedule of Classes updates completed by student staff.

Oversee front desk and phone operations for the Office of the Registrar's Modern Languages Building service location during business hours. Ensure consistent delivery of high-quality customer service and timely issue resolution. Partner with the Associate Registrar and Manager to plan, coordinate, and support Schedule of Classes and event scheduling activities utilizing systems such as Ad Astra and PeopleSoft/UAccess Student.

Provide guidance and support to academic and administrative departments regarding class scheduling, event scheduling, and classroom assignments. Serve as a resource for scheduling policies, procedures, and system functionality. Create, maintain, and distribute reports that reconcile scheduling data between UAccess Student and Ad Astra.

Maintain term scheduling files and perform associated data validation and cleanup activities. Develop, update, and maintain technical and procedural documentation for internal and external stakeholders. Assist in identifying, troubleshooting, and resolving Schedule of Classes issues.

Perform other duties and special projects as assigned. Knowledge, Skills and Abilities Knowledge of higher education course scheduling practices and classroom management processes. Demonstrated commitment to providing exceptional customer service.

Strong written and verbal communication skills, including excellent grammar and business writing proficiency. Ability to build effective working relationships and collaborate across teams. Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Ability to adapt to changing priorities, processes, and technology. Proficiency with Microsoft Office applications, particularly Excel. Strong analytical and problem-solving skills with attention to detail.