Help Desk Support

ICF

Reston, Virginia, United States of America Posted October 23, 2026

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On-site Full-time Mid level
Job Description

Become part of our team as a Help Desk Support professional, triaging customer issues and supporting data-services and platform-use requests within a federal agency. You will maintain support records and coordinate escalations. Ideal candidates have experience in customer support or service desk operations and are authorized to work in the US.

Required Skills
help desk escalation management customer service
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