Staff Inbound Product Manager (Agentic AI EmployeeWorks)
ServiceNow
Mountain View, CA, United States Posted September 11, 2026
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Salary Range
$166,500 - $291,400
Job Description
Join our team as a Staff Inbound Product Manager for Agentic AI EmployeeWorks. In this role, you will guide the development of new employee experiences, build AI-powered web-based capabilities, and partner closely with other teams to identify critical capabilities needed for successful product launches. You will also stay ahead of AI product trends and build alignment across cross-functional partners. This position offers generous benefits, including family leave, matched donations, annual learning stipends, flexible PTO, a competitive retirement plan, and paid volunteer time.
- Guiding the development of new employee experiences on the new Web surface and building AI-powered capabilities.
- Partnering closely with other PMs, ML, engineering, and UX to identify critical capabilities needed to ship products.
- Translating ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution.
- Bonus points for having launched features that delivered measurable impact by solving real user problems with AI
- Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes
- Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies
- Proven success shipping enterprise-grade products to large user bases — including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users
- Typically 5- 8 years of professional experience in Product Management owning technically complex, high-impact products — ideally with building platforms for machine learning or generative AI products
- Understand the market of similar products such as Glean Agent Builder, Microsoft Workflows Agent, and Google Workspace Studio
- Typically 5+ years of overall varied technology experience
- Demonstrated strength in cross-functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision
- Startup DNA — you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch
- Exceptional written and verbal communication skills — from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars
- A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency
- Strong technical acumen, including previous experience as a software or ML engineer, enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions
Required Skills
How to apply
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