Senior Staff Product Manager (AI/Super Intelligence Control Tower — End-to-End Experience)

Join our team as a Senior Staff Product Manager for the AI/Super Intelligence Control Tower (SICT). In this role, you will define the vision, strategy, and roadmap for role-based experiences and extensibility. You will work closely with cross-functional teams to create a coherent product experience across multiple business units. The ideal candidate will have 12+ years of experience in product management, a strong understanding of platform extensibility, and excellent communication skills.

• Développer et communiquer la vision, la stratégie et la feuille de route pour les expériences basées sur les rôles et l'extensibilité de SICT.
• Identifier les principaux personas SICT et, en partenariat avec les unités commerciales contributrices, définir et livrer des expériences spécifiques aux rôles.
• Posséder l'architecture de l'information de SICT afin que les utilisateurs sachent toujours où ils se trouvent et puissent atteindre n'importe quelle surface par un chemin prévisible.

• Experience with information architecture, design systems, and accessibility and localization standards (e.g., WCAG)
• Ability to work under uncertainty in a fast-paced environment
• 12+ years of experience in product management, preferably on enterprise SaaS platforms, UX frameworks, or admin and developer extensibility
• Experience in leveraging or critically thinking about how to integrate AI/SI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI/SI-driven insights, or exploring AI's potential impact on the function or industry
• Bachelor's degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or a related field
• Proven track record of delivering high-quality, user-centric experiences for multiple personas in complex enterprise products
• Familiarity with AI/ML products, AI-native or conversational UX, or AI/SI governance
• Demonstrated ability to drive alignment across multiple teams and business units without direct authority
• Strong understanding of platform extensibility, configuration models, and upgrade-safe customization; experience with the ServiceNow platform and its UI frameworks is a strong plus
• Excellent communication, presentation, and stakeholder management skills, including with customers and partners