Director of Product Management (Retail)

Join ServiceNow's Retail industry products team as the Director of Product Management. In this role, you will lead a team of inbound product managers to define product strategy and roadmap, drive AI-native workflows from concept to delivery, and ensure alignment with customer needs and market trends. You will work closely with cross-functional teams to build innovative AI solutions for retail customers. The ideal candidate has extensive experience in enterprise software product management, AI, CRM, and retail, along with proven leadership skills.

• Definir y dirigir la estrategia y la hoja de ruta del producto de flujo de trabajo de IA para los productos de la industria minorista.
• Traducir la estrategia del producto en capacidades de producto nativas de IA y gestionarlas a lo largo del ciclo de vida del producto.
• Guiar a los ingenieros, investigadores y diseñadores con requisitos claros y procesables que permitan una entrega rápida y de alta calidad.

• 15+ years of experience with 10+ years in product management for Enterprise SaaS and AI products and 5+ in a leadership role
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Deep understanding of retail industry CRM processes such as store task management, store support, store maintenance, and customer service
• Strong understanding of and interest in working with grocery, wholesale durable and non-durable goods, and restaurants and hotels
• High energy, self-starter with a growth mindset
• Must enjoy working in a collaborative environment
• Familiarity with ServiceNow's CRM platform and application portfolio is a strong plus
• Excellent communication skills, with experience presenting to large audiences and executive leadership
• Deeply familiar with generative and agentic AI and its ability to transform experiences and operations
• A bachelor's degree in computer science, business, or a related field; an MBA is preferred
• Experience working directly with customers, sales, and engineering teams in a global setting
• The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now")
• A proven track record of successfully launching and managing enterprise software products that resonate with users