Senior Staff AI Agent Engineer (Moveworks, Customer Deployment)

Join Moveworks as a Senior Staff AI Agent Engineer, where you'll be the primary technical point of contact for enterprise customers, driving adoption and measurable outcomes throughout the implementation lifecycle. You'll partner with customers to architect and deliver high-impact AI solutions, design and build secure integrations, and serve as a trusted technical advisor. This customer-facing role requires up to 25% travel and offers a range of benefits, including generous family leave, matched donations, and flexible PTO.

• Establish and maintain the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions.
• Serve as the primary technical owner across multiple strategic customer engagements, driving adoption and measurable outcomes throughout the implementation lifecycle.
• Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems, and serve as a trusted technical advisor to customers.

• You are a technical generalist who genuinely enjoys working directly with customers
• Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling
• Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences
• Curiosity & Adaptability: You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does
• Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users
• Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions
• You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team
• Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise
• Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
• Or similar experience with education
• Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
• Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
• Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
• Ability to operate across multiple business functions and technical domains
• Willingness and ability to travel up to 25% of the time
• 12+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
• Familiarity with Linux and Windows environments and command line
• Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions