Delivery and Success Associate (Enterprise)

Join Ketryx as a Delivery and Success Associate, where you'll support customers in managing safety-critical and regulated development processes. This role involves onboarding, platform configuration, troubleshooting, and collaboration with cross-functional teams. Ideal for early-career engineers or technically trained professionals interested in regulated industries and customer-facing technical work.

• Support customers from onboarding through long-term partnership, helping configure the Ketryx platform, supporting requirements and quality workflows.
• Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
• Investigate technical and workflow challenges, escalate thoughtfully when needed, and follow through to resolution.

• You bring an engineering mindset to your work. You like understanding how systems fit together, why processes exist, and how to improve them
• You’re comfortable learning complex concepts and applying structure and logic to ambiguous problems
• You’re excited by the opportunity to work close to engineering, quality, and regulated product development, while also collaborating directly with customers
• You’re curious, detail‑oriented, and motivated by meaningful work that has real‑world impact
• Technical Communication Skills: Ability to understand and explain technical concepts clearly, both verbally and in writing
• Collaborative Mindset: Enjoys working across teams and building trusted relationships with customers and teammates
• Analytical Problem‑Solving: Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows
• Exposure to Structured Development: Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure is sufficient)
• Interest in Regulated Industries: Curiosity about or comfort working in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.). Prior regulated experience is a plus, not a requirement
• Technical or Engineering Background: Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience)