Technical Customer Success Manager (API)

Join our team as a Technical Customer Success Manager (API) where you will own customer relationships across onboarding, adoption, retention, and expansion. You will work closely with developers, technical leaders, and business stakeholders to understand their use cases, integration, and success criteria. You will also investigate technical questions, lead customer-facing programs, manage customer communications, and partner with sales on renewals and expansion. The ideal candidate will have 4+ years of experience in customer success, technical account management, or solutions engineering, and a strong understanding of APIs and developer tools.

• Gérer les relations avec les clients tout au long du processus d'intégration, d'adoption, de rétention et d'expansion, en établissant une relation de confiance avec les développeurs et les parties prenantes.
• Comprendre les cas d'utilisation de chaque client, aider à évaluer les API, à résoudre les obstacles à l'adoption et à établir un chemin vers la production.
• Utiliser les données d'utilisation des comptes et des produits pour identifier les opportunités de croissance et travailler avec les clients sur des étapes spécifiques.

• Technical fluency: comfortable reading API documentation, making API requests, interpreting responses and errors, and discussing integration questions with developers
• Experience creating or improving a customer program, playbook, or cross-functional process, not only operating an established one
• 4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company
• A track record of driving adoption, retention, or growth across a portfolio of customers, with clear ownership of follow-through
• Strong written and verbal communication, including the ability to explain technical issues clearly and communicate carefully when facts are still developing
• Sound judgment in balancing account needs with strategic projects, setting priorities, and moving work forward without a detailed brief
• Experience with APIs, developer tools, cloud infrastructure, or usage-based products
• Familiarity with AI applications, search, retrieval, or agents, including how customers evaluate quality, latency, and cost
• Working knowledge of Python or SQL for reproducing issues, analyzing usage, or automating recurring work