Manager, US Utility Energy Storage Field Operations

Description:
Tesla seeks an experienced leader to drive operational excellence in the US Utility Energy Storage Field Operations team. This role leads and expands field service operations for utility-scale battery energy storage systems (BESS) across the United States, delivering best-in-class service and maintenance for utility-scale installs. The manager ensures execution and ongoing development of organizational capabilities, processes, systems, and reporting to provide excellent operational support for Tesla's energy storage assets. The individual collaborates closely with Asset Management, Engineering, Coordination, and cross-functional teams to enhance end-to-end operations processes and achieve industry-leading uptime targets while maintaining cost effectiveness.

Responsibilities:
Lead a high-performing Utility Energy Storage Field Service team with a safety-first culture, driving industry-leading uptime through clear KPIs and OKRs
Partner with Coordination and Asset Management to optimize scheduling, resource allocation, and parts availability to achieve First Visit Success on utility-scale BESS sites
Resolve escalated site issues and performance challenges in collaboration with Asset Management and customer teams; provide on-site support for complex technical troubleshooting when needed
Develop and enforce field service best practices for utility-scale BESS, including third-party and subcontractor performance standards, maintenance processes, and diagnostic procedures
Maintain regular field presence across regions to monitor asset performance, support technicians, and identify operational improvement opportunities
Drive continuous improvement of tools, processes, and technologies with Engineering to enhance asset reliability, reduce costs, and improve customer satisfaction

Requirements:
Qualified Electrician or Bachelor’s Degree in Engineering (Mechanical, Industrial, Electrical, or Mechatronics) or equivalent experience
Ability to travel up to two weeks, with advanced notice
Minimum of 5-7 years of relevant work experience, 3 of which in a comparable role preferably managing field teams
Proven track record of highly effective team leadership
Exceptional communication abilities across all facets of an organization (senior leadership, peers, sales, deployment and engineering teams)
Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of power systems including testing, diagnosis, HVAC service, inverters and repair of electronic systems and photovoltaic modules a plus
Knowledge and experience using scan tools, development, following diagnostics and operating diagnostic equipment a plus

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program