Senior Director of Partnerships (ISV Payments)

Join 8am as the Senior Director of Partnerships (ISV Payments). In this leadership role, you will build and lead a team of Partner Account Managers, set the strategic roadmap for our ISV and payments partner ecosystem, and drive partner growth and success. You will also prioritize and drive new functionality and payment types, manage team KPIs, and establish a consistent partner engagement model. This position offers a wide range of benefits, including affordable medical, dental, vision, and disability plans, mental health support, and access to professional development opportunities.

• Construire et diriger une équipe de gestionnaires de comptes partenaires responsables de l'acquisition de nouveaux partenariats avec des fournisseurs de logiciels indépendants (ISV) et de la gestion de notre portefeuille existant.
• Définir la feuille de route stratégique pour l'écosystème des partenaires ISV et des paiements de 8am, en identifiant les partenaires, les intégrations et les types de paiement qui stimuleront la croissance partagée.
• Établir et gérer les indicateurs de performance clés de l'équipe, les tableaux de bord et un rythme opérationnel, couvrant la santé du pipeline, la satisfaction des partenaires, la croissance des revenus.

• A genuine customer-centric mindset — able to translate business-to-business partnership decisions into better outcomes for the end customer
• Excellent written and verbal communication, with strong executive presence
• Bachelor’s degree in Business, Finance, or a related field; MBA a plus
• Proven track record of driving partner growth (revenue, adoption, retention) through structured account management and commercial negotiation
• Experience prioritizing and launching new product functionality or payment types in partnership with Product and Engineering teams
• Deep knowledge of the payments ecosystem — acquiring/processing, payment methods, embedded payments, and the economics underpinning ISV and software partner models
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
• Demonstrated ability to operate as both strategist and operator — equally comfortable setting multi-year partner strategy and rolling up your sleeves on day-to-day team execution
• 5+ years of people leadership experience, having built, managed, and developed teams of partner account managers or a similar partner-facing function
• Excellent leadership, coaching, and cross-functional influence skills, with a track record of developing high-performing teams
• Strong commercial and analytical instincts — comfortable with partner economics, KPIs, and data-driven prioritization
• Willingness to travel periodically (~20%) for partner and team engagements, on-sites, and industry events
• 10+ years of experience in partnerships, business development, or partner/account management within payments, fintech, or SaaS — including significant experience with ISV or software partner ecosystems