Senior Staff UX Researcher (AI Control Tower)

Join our team as a Senior Staff UX Researcher for our AI Control Tower product. In this role, you will represent and identify complex customer problems, lead the design lifecycle, and apply appropriate research techniques. You will engage with customers to understand their unique needs, partner with Product Managers and Designers, and validate feature and design direction. Additionally, you will provide direction and leadership for collaborative efforts, communicate findings, and mentor other team members.

• Représenter et identifier des problèmes clients complexes, diriger le cycle de conception de la découverte à la validation.
• Appliquer et adapter des techniques de recherche appropriées aux besoins spécifiques du projet.
• Collaborer avec les chefs de produit et les designers pour fournir des recommandations stratégiques éclairées.

• A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience in applying customer-centered research techniques to product definition and designs
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
• Expert comprehension of personas, product and technical capabilities
• Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
• Experience with the creation and execution of online surveys as well as rich qualitative research techniques
• In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
• Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
• 10+ years’ of work experience applying and conducting customer-centered research