Head of CDD & KYC (Americas)

Join Adyen, a leading global payment company, as the Head of Customer Due Diligence (CDD) for the Americas. In this strategic leadership role, you will oversee a team of five managers and a total of approximately 45 employees, spanning onboarding to ongoing reviews. You will work closely with internal and external stakeholders to ensure a risk-aware, efficient, and scalable onboarding and review experience. This position is ideal for someone who is excited to drive change management, shape strategy, and create scalable processes as we continue to grow in the Americas.

• Lead and coach a high-performing Customer Due Diligence (CDD) team across multiple locations, ensuring consistent coverage and capability.
• Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing region-specific regulatory and commercial needs.
• Collaborate with internal and external stakeholders to improve processes, identify automation opportunities, and implement scalable solutions.

• 10+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
• Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
• A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
• Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
• 7+ years of MoM people management experience (leading managers or team leads) and building high-performing teams across regions and functions
• Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
• Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities