Forward Deployed Engineer

Join Loadsmart, a leading AI-driven logistics company, as a Forward Deployed Engineer. In this role, you will be at the forefront of our automation efforts, working directly with client teams to identify pain points and design solutions. You will build integrations, tune AI behavior, and ship working software quickly. This position offers a range of benefits, including parental leave, company equity, healthcare coverage, and a flexible PTO policy.

• Construire des intégrations, ajuster le comportement de l'IA et expédier rapidement des logiciels fonctionnels.
• Observer les équipes clientes et leurs opérations quotidiennes pour identifier et prioriser les points de douleur à résoudre.
• Concevoir la bonne solution pour chaque point de douleur priorisé, qu'il s'agisse d'une automatisation, d'un agent IA, d'une intégration système ou d'une combinaison.

• We're looking for an independent, pro-active thinker, technically sharp Forward Deployed Engineer to join our team
• We're looking for someone who's as comfortable writing production code as they are sitting in a room with an operations stakeholder who doesn’t care about architecture but focuses on what works for the business
• 5+ years of full-stack engineering experience, with strong proficiency in Python and TypeScript, including supporting libraries and frameworks that leverage fast prototyping
• Comfortable being the person in the room when things don't go as planned — able to debug, re-scope, or improvise a solution in front of a customer rather than escalating and waiting
• A track record of shipping working software quickly in ambiguous, fast-changing environments
• Demonstrated ability to work directly with non-technical stakeholders — translating operational needs into technical solutions, and clearly explaining technical trade-offs and progress, both in writing and in conversation
• Hands-on experience designing and implementing automated workflows and AI-driven solutions to optimize business processes
• Proven experience building and maintaining APIs and integrations with third-party or enterprise systems
• Experience with voice or transcription-based systems, especially in operational or logistics contexts
• Familiarity with freight, transportation, or supply chain systems (TMS, WMS, or ERP platforms)
• Experience working in a growth-stage or startup environment where the platform underneath your work is still being built
• Exposure to agent orchestration frameworks or evaluation/monitoring tooling for LLM-based systems
• Prior experience in a role that required both building software and owning a customer relationship