Customer Success Manager (Commercial)

Join Anthropic's Customer Success team as a Customer Success Manager (Commercial). In this high-impact role, you will drive AI adoption across our Commercial segment, working with organizations that push the boundaries of AI. You will serve as a strategic advisor to customers, helping them identify the right Claude capabilities for their business objectives and maximizing the value of their investment. You will also gather insights from customers to inform product development and go-to-market strategies.

• Establishing and nurturing strategic relationships with key customer decision-makers to understand their business objectives and identify opportunities for optimization and expansion.
• Collaborating with cross-functional teams to help customers identify the right product capabilities for their specific business objectives, providing best practices and guidance.
• Monitoring usage patterns, identifying optimization opportunities, and proactively addressing underutilization to drive full value from contracted commitments.

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• 4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Passion for AI and interest in responsible development of advanced systems
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality—you're a true team player
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders — from developers and product managers to executives and end users
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience