Customer Success Manager (Enterprise Tech)

Join Anthropic's Customer Success team as a Customer Success Manager for Enterprise Tech Customers. In this high-impact role, you will drive AI adoption across a small number of enterprise accounts, develop genuine partnerships with customers, and serve as a strategic advisor throughout their journey with us. You will also help customers scale their usage effectively, drive model and use case optimizations, and maximize the value of their investment.

• Establishing and nurturing strategic relationships with key decision-makers in enterprise accounts to understand their business objectives and identify opportunities for optimization and expansion.
• Collaborating with cross-functional teams to ensure successful implementation and adoption of AI solutions, providing best practices and guidance to customers.
• Monitoring usage patterns and identifying optimization opportunities across various product offerings to drive full value from contracted commitments.

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes — you can run multiple enterprise motions in parallel without letting any account go quiet
• You understand what it means to lead organization-wide change or adoption programs (multiple functions, hundreds of users) for a product that requires C-suite sponsorship
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level—ideally including high-growth and established tech companies
• Passion for AI and interest in responsible development of advanced systems. You have built with Claude Code, automating your own workflows with agents, skills, and tooling
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality
• We encourage you to apply even if you do not believe you meet every single qualification
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position