Customer Success Manager

Join Bluesight, a leading healthcare technology company, as a Healthcare Customer Success Manager. In this role, you will build trusted relationships with hospital customers, drive product adoption, and ensure their long-term success. You will interface with customers, analyze gaps in their experience, and track key metrics. This is a fully remote position with unlimited vacation, comprehensive insurance, and a 401K program.

• Develop and maintain trusted relationships with healthcare executives and key stakeholders to understand their strategic goals and drive product adoption.
• Conduct regular business reviews with healthcare executive-level stakeholders, ensuring all value assumptions remain valid and the relationship is producing value.
• Proactively analyze gaps between current state and optimal state, effectively communicating recommendations that lead to value.

• Bachelor’s degree or equivalent work experience
• 3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company
• 3+ years of B2B Healthcare company experience in Account Management or Customer Success preferred
• The ideal candidate brings 3+ years of healthcare Customer Success experience that includes effective management of a large customer pool with SaaS contracts above $100k
• This candidate demonstrates an ability to balance strong, consultative customer service and consistently achieve performance metrics
• The role serves as the face of Bluesight, so it is critical the candidate demonstrates a clear and energetic communication style that is effective at both the executive and end user level of an organization
• Finally, the candidate must be a self-starter and demonstrate a history of success, multiple examples of taking initiative, and the ability to succeed in a fast-paced, high pressure environment