Senior Customer Success Manager (Strategic Accounts)

Join Bluesight as a Senior Customer Success Manager for Strategic Accounts. In this role, you will support, nurture, and grow our key customers, develop and execute a three-year strategic model, and maintain executive-level relationships. You will work closely with internal teams and customers to identify ways to sustain, improve, and create value with Bluesight's solutions. This is a fully remote position with unlimited vacation and comprehensive benefits.

• Develop and execute a three-year strategic model to support the growth of Bluesight's key customer base.
• Manage a pool of 10-20 of Bluesight’s top strategic customers, maintaining regular communication and facilitating executive relationship management.
• Conduct quarterly business reviews with executive-level stakeholders, ensuring all value assumptions remain valid and the relationship is producing outsized value.

• Experience with articulating value propositions and disseminating information effectively to external and internal stakeholders at all levels of an organization
• Bachelor’s degree in related fields preferred
• Experience managing high-profile clients
• Ability to travel up to 15% of the time (travel is limited to US and Canada)
• Well-developed interpersonal skills, with the ability to work collaboratively in a team environment
• Excellent influencing and consultative selling skills and the ability to proactively identify and resolve barriers and challenges
• Excellent organizational skills and attention to detail
• Demonstrated knowledge and understanding of Salesforce, ChurnZero, and other pertinent business systems
• Proven ability to meet goals and deadlines
• Proven negotiation skills
• Strong customer services skills and commitment to meet or exceed customer expectations
• Experience selling SaaS and/or analytics platforms preferred
• At least 7 years of relevant experience in strategic sales and account management, experience in healthcare preferred
• Strong verbal and written communications skills
• Demonstrated ability to communicate and present credibly through email and phone with various stakeholders both internally and externally. Especially at the executive level