Director of Technical Account Management

Join Healthie, a rapidly growing healthcare technology company, as the Director of Technical Account Management. In this player-coach role, you will build and lead the Technical Account Management function, working closely with strategic customers and various internal teams. You will define the technical partnership model, develop a high-performing team, and ensure the long-term technical health and strategy of our most important customers.

• Construire et diriger l'équipe de gestion des comptes techniques chez Healthie, en définissant le modèle opérationnel, les pratiques de succès technique et l'engagement.
• Travailler directement avec un petit nombre de clients stratégiques pour établir une relation de partenariat technique solide et assurer leur succès.
• Recruter, former et développer une équipe performante de gestionnaires de comptes techniques, en mettant en place des systèmes et une culture qui permettent à l'équipe de se développer.

• You know how to lead through influence. You can bring together Customer Success, Implementation, Solutions Engineering, Support, Product, and Engineering around a customer outcome without needing to own every team involved
• Bonus: Experience in healthcare technology, EHRs, health-data integrations, or another regulated environment; familiarity with GraphQL, SQL, Rails, React, TypeScript, Postgres, Redis, or similar technologies
• 8+ years of experience in customer-facing technical roles, such as Technical Account Management, Solutions Engineering, Customer Engineering, or technical Implementation, including experience leading or building a TAM or technical customer success function
• You have experience leading and developing high-performing technical customer-facing teams. You’ve hired great people, coached across different levels of experience, set a high performance bar, and built the systems and culture that allow a team to scale
• You’ve supported complex enterprise customers on an API-first or highly extensible SaaS platform, where customers build meaningful parts of their products or operations on top of your technology
• You build systems, not just solutions. When you see the same problem twice, your instinct is to create the playbook, instrumentation, process, or product improvement that prevents a third occurrence
• You’re energized by building in ambiguity. You don’t need an established TAM organization around you; defining the model, setting the standard, and figuring out what should scale is part of what makes this opportunity exciting
• You have real technical depth. You’re comfortable reasoning through APIs and integrations, HTTP behavior, authentication and authorization, webhooks, data flows, logs, and system architecture. You don’t need to be a software engineer, but engineers should view you as a credible technical partner
• You’re an excellent technical problem solver. You can take an ambiguous customer problem, form and test hypotheses, use data to isolate what’s happening, and distinguish platform issues from configuration, architecture, or customer-side problems
• You can move seamlessly between technical and executive audiences. You’re as comfortable working through an integration problem with a Director of Engineering as you are translating its implications and recommended path forward for a CTO or business leader