Implementation Manager

Join our Client Services team as an Implementation Manager. In this role, you will be the primary point of contact for new clients, guiding them through the implementation process from initial discovery to go-live. You will lead client onboarding, manage project plans, collaborate with internal teams, optimize processes, ensure compliance, and maintain documentation.

The ideal candidate has a customer-facing background, experience in payroll implementation, and a passion for leveraging AI to improve efficiency and customer experience. - Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support. - Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly. - Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery. - Bachelor’s degree or equivalent professional experience - 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments - Experience in Change Management and continuous improvement practices - Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency - Strong analytical and problem-solving skills, with a proactive approach to issue resolution - Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment - 3–5+ years of experience with payroll implementation or processing in the Americas - Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity - Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency - Proven ability to manage multiple client projects simultaneously from discovery to go-live - Customer-centric mindset with outstanding relationship-building capabilities - Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions - Strong understanding of data migration, system integration, and platform configuration - Familiarity with project management tools such as JIRA, Asana, , or Microsoft Project - Proficiency with payroll software platforms and HRIS/ERP systems - Experience managing multiple, concurrent implementation projects with excellent project planning skills - Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution - Exceptional verbal and written communication skills - Strong client-facing presence and the ability to manage expectations with empathy and confidence - Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership