Implementation Manager

Join our Client Services team as an Implementation Manager, where you'll be the primary point of contact for new clients, guiding them through the implementation process. You'll need exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform.

The role involves client onboarding, project management, problem-solving, cross-functional collaboration, process optimization, compliance, and documentation. - Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support. - Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation. - Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly. - Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment - Customer-centric mindset with outstanding relationship-building capabilities - Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions - 3–5+ years of experience with payroll implementation or processing in the Americas - Proven ability to manage multiple client projects simultaneously from discovery to go-live - Strong analytical and problem-solving skills, with a proactive approach to issue resolution - Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency - Experience in Change Management and continuous improvement practices - Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity - Bachelor’s degree or equivalent professional experience - 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments - Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency - Strong understanding of data migration, system integration, and platform configuration - Proficiency with payroll software platforms and HRIS/ERP systems - Familiarity with project management tools such as JIRA, Asana, , or Microsoft Project - Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution - Experience managing multiple, concurrent implementation projects with excellent project planning skills - Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership - Strong client-facing presence and the ability to manage expectations with empathy and confidence - Exceptional verbal and written communication skills