Senior Principal Inbound Product Manager (CRM Voice AI)

Join our team as a Senior Principal Inbound Product Manager (CRM Voice AI). In this role, you will work in small, dedicated teams embedded with a single enterprise customer, building their voice agents from first call to self-sufficiency. You will own the full lifecycle of the agent, from shadowing to conversation design, build, production go-live, and handoff. You will also have a primary technical focus on the conversational experience and own an industry vertical. This role offers the opportunity to work with real enterprise customers and influence platform architecture decisions.

• Dirigir y gestionar un equipo de pod para construir agentes de voz desde la primera llamada hasta la autosuficiencia del cliente.
• Colaborar directamente con el equipo de plataforma de voz en la innovación de la infraestructura de voz y la toma de decisiones sobre la arquitectura de la plataforma.
• Evaluar patrones, intenciones y flujos de conversación que se pueden productizar en contenido de voz listo para usar para una industria específica.

• Technical depth in LLM orchestration for real-time conversational use cases
• Fluency with the voice stack: ASR, TTS, streaming pipelines, latency optimization, endpointing, barge-in, turn-taking. You've made real tradeoff decisions here, not just evaluated vendor demos
• Experience working directly with enterprise customers on technical deployments - not from a distance, but in their environment, on their calls, solving their problems
• Strong opinions on what makes a voice conversation feel human, backed by experience building or evaluating conversational systems
• 12+ years of product management experience, with recent hands-on work shipping voice AI or conversational AI products. What you've shipped in the last 12-18 months matters more than total years
• Experience with telephony integration: SIP, call transfers, IVR systems, or CCaaS platforms
• A track record of productizing customer-specific solutions into repeatable, industry-level assets
• Industry expertise in verticals with high contact center volume: telecommunications, financial services, travel, healthcare
• Experience defining voice-specific evaluations such as task completion, latency, transcription accuracy, and conversational quality