Senior Manager of Account Managers (Mid Market)

Join Ramp, a fast-growing fintech company, as the Senior Manager of Account Managers (Mid Market). In this role, you will lead a team of 5-8 Account Managers, each responsible for a book of approximately 300 Mid-Market customers. You will be responsible for building and running a high-performing team, engaging directly with key customers, managing quota performance, forecasting and reporting team performance, hiring and developing the next generation of Account Managers, coaching relentlessly, refining team processes, and representing Account Management cross-functionally. This is a build role, not a maintain role, and your success will be determined by how well you turn individual Account Manager judgment into a repeatable, scalable motion that grows the segment.

• Construire et diriger une équipe performante de gestionnaires de comptes, en établissant des normes élevées en matière de culture, de moral et d'exécution quotidienne.
• S'impliquer dans les relations clés avec les clients, en engageant directement avec les clients importants et les principaux comptes aux côtés de votre équipe.
• Gérer la performance des quotas et la génération de pipeline de votre équipe pour atteindre les objectifs d'activation des dépenses, d'activation des produits, de rétention et d'expansion.

• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
• Strong track record negotiating, structuring, and executing complex agreements
• Minimum 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
• Ability to articulate contractual, technical, and financial value to customers, including executive leaders
• A genuine passion for hiring, with a thoughtful approach to team planning and development
• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business
• Strong collaboration and influencing skills, backed by excellent communication and presentation ability
• Minimum 3 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
• High agency and adaptability - no two days are the same, and the only constant is change
• Bachelor’s degree from an accredited university
• Experience at a high-growth startup