Customer Success Manager (Enterprise)

Join ServiceTitan as a Customer Success Manager (Enterprise) and play a key role in ensuring company revenue by actively managing and developing a portfolio of trades companies. You will build and maintain senior-level relationships with your customer accounts, collaborate with customers to solve complex problems, and analyze user engagement data. This position offers flexible time off, fully paid medical, dental, and vision coverage, and a 401(k) match, among other benefits.

• Actively manage and develop a portfolio of approximately 35 Enterprise customer accounts, ensuring they maximize the value of our software.
• Build and maintain senior-level relationships with customer accounts, delivering executive-level communications and solving complex problems.
• Analyze user engagement data, identify actionable insights, and report on key performance indicators (KPIs) regularly.

• Intelligent, quick thinking, fast learning, and solution oriented
• Demonstrated ability for and interest in project management and analyzing data sets
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• < 15% travel nationwide
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• 4+ years of combined experience account and/or project management experience in a customer facing role
• To be an adaptable team player with strong communication and organizational skills
• Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us