Technical Account Manager (Technical Advisory)

Join Sonar, a leading company in the software development industry, as a Technical Account Manager. In this role, you will be responsible for increasing the usage of the SonarQube ecosystem within accounts, improving account satisfaction, and reducing the risk of churn. You will actively listen to account technical pains, work on plans to overcome them, and advocate for their resolution. You will also promote the Sonar methodology, assist Sonar sponsors in the account, and keep accounts up to date on the roadmap. Additionally, you will educate developers and managers on the value of static code analysis and ensure the account's Sonar technical deployment is aligned with its size and criticality.

• Augmenter l'utilisation de l'écosystème SonarQube au sein des comptes, en augmentant la valeur qu'ils tirent de nos produits et leur consommation.
• Établir et maintenir Sonar en tant que conseiller de confiance dans le compte, inciter les comptes à rester à jour sur une version active de Sonar.
• Écouter activement et formaliser les douleurs techniques du compte ou d'autres inhibiteurs d'adoption, travailler sur des plans pour surmonter ces obstacles.

• Attention to details
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
• At least 5 years of experience in pre- or post-sales customer-facing activities
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
• Autonomy to run your activity/plans with limited supervision
• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners