Client Success Manager

Join Foodsmart as a Client Success Manager, where you will be responsible for supporting a portfolio of health plan clients, driving account retention, and managing issue resolution. You will serve as the primary point of contact for your clients, ensuring program success and long-term partnership value. This role requires strong relationship-building skills, a data-driven mindset, and experience in account management or client services. Enjoy benefits such as paid health insurance, flexible working hours, unlimited PTO, and more.

• Maintenir des relations solides avec les clients, en étant le principal point de contact pour leurs besoins opérationnels et stratégiques.
• Participer activement à la rétention des comptes en maintenant une satisfaction client élevée, en abordant proactivement les problèmes de service.
• Collaborer avec les équipes internes pour coordonner les besoins d'implémentation et les exigences continues des comptes.

• Adept at escalating the right things at the right time while managing to performance targets
• Trusted by senior leaders to manage your portfolio independently while delivering excellent service when partnering with Account Executive on higher-complexity accounts
• Data-driven in how you make decisions and demonstrate value
• Someone who executes reliably, follows through completely, and thinks strategically about your accounts
• Skilled at building trust at every level of the client organization, from day-to-day managers to executive sponsors
• Responsive and dependable — your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly
• Proficiency with CRM platforms (Salesforce or equivalent)
• Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
• Excellent communication and interpersonal skills, with the ability to build trust
• Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity
• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
• Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
• Experience working directly with marketing agencies or internal marketing teams on campaign development
• Experience in a startup or small company environment
• Understanding of complex contracting and provider agreements within health plans and health systems
• Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field