Revenue Cycle Analyst - Optimization - Patient Financial Services * Days ( M-F ) 40hrs/wk

General Purpose of Job : The Revenue Cycle Analyst partners with revenue cycle and clinical operations to optimize financial performance and maximize revenue opportunities. This role brings deep expertise and a holistic understanding of clinical and financial workflows to perform root cause analysis, identify process gaps, and drive workflow and technology-enabled improvements.

The Analyst proactively monitors performance, analyzes results, and delivers actionable, data-driven insights to support revenue optimization, reduce avoidable write-offs, and improve operational efficiency across the Region. Knowledge, Skills and Experience Education : Bachelor's degree in Business, Healthcare Administration, Science, Economics, Finance or related field.

Master's degree in Business, Healthcare Administration, Science, Economics, Finance or related field – preferred. License / Certification / Registration : Coding Certification – preferred.

Experience

Minimum 5 years of Healthcare Revenue Cycle / Finance experience required.

Skills

Abilities :

• Strong verbal, written and interpersonal communication skills.
• Strong organization and time management skills and ability to handle multiple priorities.
• Strong critical thinking, analytical and problem solving skills with a focus on supporting process improvements Ability to work in a collaborative team environment.
• Advanced knowledge of clinical operations and revenue cycle operations with ability to translate information Ability to lead meetings Advanced knowledge in payer reimbursement and compliance guidelines Proficiency with Microsoft Office products, Excel, Word, PowerPoint.
• Ability to lead projects, optimize systems, and drive organizational change.
• Expert knowledge of Epic charging workflows, payer reimbursement, and regulatory compliance Advanced knowledge of Epic clinical and revenue applications, reports, and system capabilities.
• Demonstrated ability creating SBARs, power point slides, root cause analysis including recommendations and outcomes Strong analytical skills including demonstrated experience using Slicer Dicer and other reporting tools.
• Desire to continuously learn and apply new improvement methodologies, and to spread successful innovation through the institution.
• In-depth knowledge of hospital and professional billing processes including payer behavior Experience with Tableau dashboards – preferred.

Essential Duties

• This job description is intended to cover the minimum essential duties assigned on a regular basis.
• Team members may be asked to perform additional duties as assigned by their leader.
• Leadership has the right to alter or modify the duties of the position.
• Conducts in-depth root cause analysis of revenue leakage, avoidable write-offs, and performance variation, summarizing findings and recommending actionable improvements to support leadership decision-making and process improvement.
• Develops and proposes mitigation strategies, including workflow redesign, education, and technology-enabled solutions, to address systemic issues.
• Leads and supports initiatives to reduce avoidable write-offs across UMH Sparrow and UMH West.
• Facilitates and leads stakeholder meetings, providing high-level problem solving with consideration of revenue, compliance, and operational impacts.
• Partners with payers to address policy changes, claim processing issues, and systemic drivers of write-offs.
• Educates clinical and operational teams on workflows, payer requirements, and process improvements to improve outcomes and mitigate write-offs.
• Leverages technology, analytics tools, and software solutions to track performance, monitor progress, and support improvement initiatives.
• Partners with Regional IT to design and implement Epic build changes, enhanced functionality, and new or optimized workflows.
• Translates complex quantitative and qualitative data into clear, actionable insights through written summaries, dashboards, and presentations for leadership.
• Monitors trends, variances, and outliers to proactively identify revenue risk, opportunity, and performance improvement areas.
• Serves as a senior analytical resource and escalation point for complex reporting, metrics, and analytical questions.
• Participates in regional and systemwide initiatives by providing analytical expertise and reporting support.
• Mentors and supports Analyst I and II staff in reporting standards, best practices, and analytical techniques, fostering strong analytical capability across the team.
• Builds and maintains strong regional partnerships with clinical, revenue cycle, IT, and payer stakeholders.