Child Support Services Agent

Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a Child Support Services Agent who is diligent and dedicated in ensuring our kids get the support they deserve.

This position provides comprehensive case management to parents in need of child support services, working with parents, and other agencies and/or government officials to locate parents for the purposes of establishing paternity (legal fatherhood) and cash and medical support obligations - enforcing, monitoring, and modifying the terms of the child support orders as appropriate. The Wake County Child Support Office partners with parents and custodians of minor children, and other states and nations to secure financial and medical support for families and children.

We are seeking a highly organized, dependable, and customer-focused Child Support Services Agent to join our team. This role requires excellent analytical and problem-solving skills, along with the ability to negotiate and resolve cases through administrative and/or judicial processes in compliance with federal and state laws, regulations, and program policy.

Child Support Services Agent responsibilities include

• Manages caseload of 500+ cases
• Performs investigative work of a sensitive and confidential nature for Child Support program purposes
• Interviews and negotiates with program participants
• Researches and verifies income, assets, and expense information
• Prepares and presents case in Court, including testifying as a witness as appropriate
• Processes cases to establish, modify, or enforce child support orders
• Resolves account discrepancies
• Attains and maintains knowledge of, and compliance with, program policies, procedures, regulations governing the program
• Performs all other related duties as assigned The position offers a hybrid work schedule—three days in the office and two days working from home each week. However, during the training period, the new employee is required to work in the office five days per week. While the training period typically lasts 4-6 months, this requirement remains in place until the employee demonstrates the ability to perform all essential job functions and meet established performance expectations. This position is subject to a one-year probationary period. Note: Pre-employment professional reference checks will be conducted; and an SBI fingerprint submission, and state and national criminal history check are required. A conviction record does not automatically disqualify an applicant from employment unless otherwise required by state law. Each situation will be reviewed on a case-by-case basis. Wake County Social Services employees are required to actively support and participate in departmental emergency preparedness and response activities, which may include temporary changes in work responsibilities and hours. Join #TeamWake, and experience why Wake County is an awesome place to Live, Work, and Play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule (upon completion of training), and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth.