Endpoint Management Analyst

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access o U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs.

For more information about working at the University of Arizona and relocations services, please click here Provide advanced desktop and endpoint support for faculty, researchers, staff, and students. Install, configure, troubleshoot, and maintain workstations, laptops, and peripheral devices; coordinate hardware and software deployments, upgrades, and lifecycle management activities across multiple operation systems. Assist with endpoint security initiatives, including vulnerability remediation, software patching, encryption, and compliance monitoring.

Develop and maintain technical documentation, support procedures, and knowledge base articles. Provide technical consultation and support for research labs and specialized computing environments. Collaborate with information security, research compliance, and infrastructure teams to implement technical controls required for regulated research.

Knowledge, Skills and Abilities: Knowledge of Windows desktop operating systems and enterprise endpoint management practices. Knowledge of desktop hardware architecture, imaging, deployment, and lifecycle management.

Knowledge of cybersecurity principles, endpoint security controls, and vulnerability management. Knowledge of Active Directory, EntraID, and enterprise authentication technologies. Knowledge of research computing environments and data security requirements.

Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Knowledge of software licensing and application deployment methodologies. Strong troubleshooting and problem-solving skills.

Excellent written and verbal communication skills. Strong customer service and interpersonal skills.

Physical Requirements

Lifting:

• Employees are frequently required to lift/move/transport 25 pounds.