Manager of Member Experience Strategy

Join Oscar Health as the Manager of Member Experience Strategy. In this role, you will work cross-functionally to identify and implement opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging your relationship-building skills to drive impactful outcomes. You will report to the Director of Member Strategic Initiatives and may oversee team members directly.

• Collaborer avec les parties prenantes d'Oscar pour identifier et mettre en œuvre des opportunités d'amélioration de l'expérience des membres.
• Gérer l'ensemble du processus de mise en œuvre de projets transversaux, y compris la création de plans de projet et l'engagement des parties prenantes.
• Évaluer la performance globale du département en créant, en recueillant et en analysant des données et des indicateurs.

• Experience using data and metrics to drive improvements in programs
• 4+ years of experience in strategy or consulting
• Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• 3+ years of experience in delivering projects / programs
• Healthcare experience (health insurance, provider, or healthcare consulting)
• 1+ years of experience working in SQL
• Master's Degree
• Experience / background in a fast-paced operations environment