Client Success Manager (Enterprise Sales)

Join Zocdoc as a Client Success Manager (Enterprise Sales) and play a critical role in advancing important customer relationships in the healthcare industry. In this role, you will own the day-to-day success of a portfolio of complex healthcare organizations, serving as a trusted advisor and balancing strategic partnership, commercial outcomes, and operational execution. You will use performance data and customer insights to identify opportunities, develop recommendations, and influence customers toward actions that improve adoption, utilization, and return on investment. Additionally, you will lead customer conversations around new products, capabilities, and strategic initiatives, and partner across various teams to solve complex customer challenges.

• Gérer la relation quotidienne et le succès d'un portefeuille de clients du secteur de la santé, en équilibrant l'engagement proactif avec un volume élevé de besoins évolutifs.
• Utiliser les données de performance et les insights clients pour identifier les opportunités, développer des recommandations et influencer les clients vers des actions qui améliorent l'adoption et le retour sur investissement.
• Diriger les conversations avec les clients autour de nouveaux produits, capacités et initiatives stratégiques, en traduisant la vision évolutive de Zocdoc en une histoire convaincante pour vos clients.

• Strong analytical and communication skills. You are comfortable interpreting data, developing a clear point of view, and communicating recommendations confidently to customers
• An appetite for continuous learning. You actively seek feedback and coaching and are motivated by opportunities to continue developing your craft
• A creative eye for how to do things better. You identify opportunities to improve both the customer experience and the way we operate internally
• Adaptability. Our customers are evolving and so are we. You are comfortable navigating change, learning new ways of working, and helping customers do the same
• High ownership. You take responsibility for moving work forward, navigating ambiguity, and coordinating across teams rather than waiting for someone else to solve the problem
• Strong commercial skills. You can connect customer needs to business outcomes, recognize opportunities to create additional value, and influence customers toward action
• Excellent judgment and prioritization. You can distinguish between what is urgent and what is important and consistently focus your effort on the work with the greatest potential impact
• Relationship and account management experience. You have 2–4+ years of professional experience in customer success, account management, or another client-facing role where you owned ongoing customer relationships
• Experience managing complexity at scale. You have successfully managed a sizable book of business or a high volume of customers, projects, or competing priorities simultaneously
• A courageous communicator. You are comfortable having direct conversations, challenging assumptions, and using data to build conviction and influence decision-making
• Intellectually curious. You dig into data, ask thoughtful questions, and look for patterns that can help your customers and Zocdoc operate more effectively
• Commercially minded. You understand your customers’ businesses, identify opportunities to create greater value, and are comfortable influencing customers toward actions that drive stronger outcomes
• Comfortable operating at scale. You know how to deliver a strong customer experience across a large and varied portfolio without treating every account or request the same
• Excellent at prioritization. You can manage a high volume of competing priorities and make thoughtful decisions about where your time and attention will have the greatest business impact
• Hungry for collaboration. You understand that customer success is a team sport and take ownership of bringing together the right people — both from our clients and from Zocdoc — to drive results