Head of Technical Implementation

Join HealthLeap as the Head of Technical Implementation, where you will lead the deployment of our AI technology in hospitals. You will work directly with clinical leaders, IT teams, and executives to ensure successful implementation and stabilization. This role requires exceptional communication, project management, and technical judgment skills. You will start as a senior individual contributor and build the implementation team as we grow.

• Lead the deployment of HealthLeap in hospitals, managing the entire process from requirements gathering to go-live and stabilization.
• Collaborate with hospital clinical leaders, IT teams, and executives to understand workflows and turn unclear requests into requirements and acceptance criteria.
• Build and lead the implementation team as the company grows, ensuring successful launches and continuous improvement of the implementation process.

• 5+ years leading complex, customer-facing software implementations or technical product delivery, including launches with multiple teams on the customer’s side
• Experience turning an ambiguous customer need into a first working implementation
• Hands-on technical judgment. You write SQL, read API documentation and sample payloads, trace a data flow, and verify delivered behavior yourself
• Exceptional communication. You can work a technical issue with an analyst, a workflow decision with a clinician, and a change of plan with an executive
• Exceptional project management. You run concurrent work, surface risks early, get decisions made, and follow through without anyone chasing you
• You’ve built an implementation process that made later launches more reliable
• You’ve led implementations involving Epic, Cerner, or another EHR, or worked inside a hospital’s EHR environment
• You’ve delivered integrations involving HL7, FHIR, or other clinical data exchange