Onboarding Coordinator

Join Plaid as an Onboarding Coordinator in San Francisco. You'll be responsible for creating a warm and seamless welcome for new employees, coordinating onboarding logistics, managing travel arrangements, and supporting employee events and programs. This role requires strong organizational skills, attention to detail, and a commitment to creating inclusive experiences for employees from diverse backgrounds.

• Coordination of onboarding logistics, including calendars, room reservations, materials, supplies, and welcome communications.
• Management and review of new hire travel logistics, including reviewing bookings, following up with new hires, and coordinating hotel bookings.
• Support and contribution to various programs across the employee journey, helping ensure employees feel valued, engaged, and connected.

• Strong attention to detail when managing calendars, travel arrangements, participant lists, materials, communications, and other program logistics
• Strong organizational and coordination skills, with the ability to manage multiple tasks, deadlines, and details at once
• Must be able to lift up to 50 pounds
• Confidence speaking in front of groups and a willingness to facilitate onboarding sessions with training and support
• Comfort being a visible presence in the San Francisco office three days per week, Tuesday–Thursday, and engaging with employees face-to-face
• Comfort working in a fast-paced environment where priorities may shift and processes may continue to evolve
• Experience supporting the planning and execution of events, meetings, onboarding programs, or other employee-facing experiences
• Clear, warm, and timely written and verbal communication skills across email, Slack, support tickets, and in-person interactions
• Commitment to creating inclusive and welcoming experiences for employees from different backgrounds and locations
• Ability to provide friendly, solutions-oriented support to new hires and employees while knowing when to involve the appropriate partner
• 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or a related role
• A collaborative mindset and comfort working with partners across teams such as People, Workplace, TechOps, Communications, and Finance
• We encourage you to apply to a role even if your experience doesn't fully match the job description
• Familiarity with tools such as Google Workspace, Slack, Canva, Zendesk, Brex, or event platforms like Epoch or Eventbrite
• Experience supporting employee onboarding, internal events, or other employee-facing programs
• Experience supporting employees across multiple offices or distributed teams
• Experience assisting with large-scale or company-wide events, such as retreats, hackathons, or holiday parties
• Familiarity with employee communications, HR systems, travel coordination, or creating simple internal graphics and event collateral