Vice President of Product Operations

Join PointClickCare, a leading healthcare technology company, as the Vice President of Product Operations. In this role, you will lead the Product Operations function, establish and evolve processes and governance frameworks, and drive continuous improvement across Product and Engineering performance. You will partner closely with leaders across various functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. This is a critical leadership position that requires strong operational leadership, data-driven insights, and cross-functional collaboration.

• Establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across the Product and Engineering organization.
• Leading annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams, facilitating cross-functional planning discussions, portfolio reviews, and prioritization activities.
• Monitoring portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field
• Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness
• MBA or other advanced degree in Business, Technology, or a related field is considered an asset
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams
• Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization
• Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures
• Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making