Senior Staff Inbound Product Manager

Join ServiceNow as a Senior Staff Inbound Product Manager, where you will own and build a new AI tool suite that demonstrates the highest ROI workflows for agentic AI. This strategic, hands-on role will involve collaboration with customers and internal teams, driving adoption at scale, and shaping the future of our products. You will define and drive a multi-quarter strategy, consolidate existing toolsets, and build for the field first. Additionally, you will mentor future leaders and communicate platform strategy to various audiences.

• Posséder et développer une nouvelle suite d'outils d'IA qui montre aux clients où l'IA agentique peut avoir un impact sur leur entreprise.
• Collaborer avec les clients et les équipes internes pour lancer de nouveaux produits et capacités, et recueillir des informations qui façonnent l'avenir de nos produits.
• Définir et conduire une stratégie multi-trimestrielle pour les composants de la plateforme centrale et s'aligner avec l'ingénierie sur le séquençage et les compromis.

• Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) with hands-on product ownership of LLM-based systems and real-world failure modes
• Proven ability to collaborate across diverse, cross-functional teams
• Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
• Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
• 10+ years of experience in product management with substantial time on AI products/generative AI tooling layers at a top-tier AI company; you’ve personally written detailed specs and pushed back on engineering architecture and demonstrated success bringing AI-powered products to market, including experience building AI tools for internal or external consumption
• Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
• Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive choices