Enterprise Customer Success Manager (Founding)

Join PermitFlow as a Founding Enterprise Customer Success Manager. In this role, you will take ownership of high-value customer relationships, drive value, influence product direction, and help build the customer success function for scale. You will work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes for exceptional outcomes. This position offers equity packages, 100% paid health, dental & vision coverage, and unlimited PTO.

• Assumer la responsabilité des relations avec les clients les plus complexes et les plus précieux, en agissant en tant que conseiller de confiance et partenaire dans leur succès à long terme.
• Concevoir et exécuter des stratégies de réussite client qui favorisent l'adoption du produit, apportent une valeur mesurable et transforment les clients en défenseurs de PermitFlow.
• Collaborer de manière transversale avec le PDG, le produit, l'ingénierie et les opérations de permis pour façonner et déployer des solutions alimentées par l'IA qui ont un impact commercial significatif pour nos clients.

• Holistic Customer Success Experience: You have experience from onboarding and implementation, to owning strategic relationship to navigating commercial aspects of the client
• Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
• A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
• The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities
• Bonus: experience in construction tech, operations-heavy industries, or permitting workflow
• AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows