Senior Customer Success Manager (AEC)

Join Unanet as a Senior Customer Success Manager, where you'll serve as a strategic advisor to a portfolio of mid-market customers. You'll drive adoption, retention, expansion, and long-term customer outcomes by building trusted executive relationships and helping customers realize measurable business value from their investment in Unanet. You'll work closely with Sales, Product, Customer Solutions Engineering, Support, and other internal teams to maximize customer success while identifying opportunities to deepen partnerships.

• Gérer un portefeuille de comptes de taille intermédiaire, en favorisant l'adoption, le renouvellement, l'expansion et la santé des clients.
• Développer des relations de confiance avec les sponsors exécutifs et les parties prenantes clés, en vous positionnant comme un partenaire stratégique tout au long du cycle de vie du client.
• Identifier proactivement les risques et les opportunités des clients en utilisant des indicateurs de santé, l'utilisation du produit et des informations commerciales.

• Ability and curiosity to quickly learn complex software solutions and the industries we serve
• Demonstrated success driving customer adoption, retention, renewals, and expansion across a portfolio of strategic accounts
• Strong consultative, relationship management, negotiation, and executive presentation skills
• Comfortable collaborating across Sales, Product, Professional Services, Support, Finance, and Marketing in a fast-paced, cross-functional environment
• Proven ability to build credibility and lasting relationships with executive stakeholders, including C-level leaders
• 5+ years of Customer Success, Account Management, or consultative customer-facing experience within B2B SaaS
• Prior experience supporting customers within the Architecture, Engineering, and Construction (AEC) industry
• Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple priorities effectively
• Experience developing strategic account plans and using customer health data to proactively manage risk and identify growth opportunities
• Experience with Enterprise Resource Planning (ERP) and/or Customer Relationship Management (CRM) software
• Experience using Customer Success platforms (e.g., ChurnZero, Gainsight, Salesforce)
• Experience conducting Executive Business Reviews (EBRs) and partnering on strategic account planning
• Experience working within a digital-first or scaled Customer Success model